Warranty for Handheld Products Extended to Increase Customer Satisfaction

Nagano, Japan

Hioki E.E. Corporation announced the extension of their worldwide manufacturer warranty for major handheld products from one to three years at no additional cost, ensuring that customers can purchase Hioki products with confidence and a peace of mind.

Over the past few years, the company has been actively working on building its global brand under its quality assurance policy of delivering high quality products and services that gain customer satisfaction and trust. A similar policy was already in place for customers in Japan, but this new policy will now apply to all Hioki customers worldwide.

“Customers today require top quality products that are backed by a comprehensive warranty. By making a public promise to deliver the highest level of quality assurance in the world, Hioki is signifying its commitment as a reliable and consistent manufacturer of high quality test and measurement products,” says Atsushi Mizuno, Director of Quality Assurance at Hioki. “Going forward, we will pursue quality improvement activities around the world, and will improve our quality assurance system on an ongoing basis so that we can more precisely ascertain the operating environments of customers worldwide, determine product planning and quality standards accordingly, and provide a consistent level of quality.”

The duration of the warranty for Hioki products vary, with field measuring instruments generally receiving three years of coverage and other products the traditional one year.

Products shipped from October 1, 2013, will all include a warranty certificate within the manual indicating the warranty period and the Hioki promise that the product has passed a series of demanding tests at Hioki to ensure an exceptional level of quality.

Established in 1935, HIOKI E.E. CORPORATION (TSE: 6866) has grown to become a world leader in providing consistent delivery of test and measuring instruments through advanced design, manufacturing, and sales and services. By offering over 200 main products characterized by safety and quality while meeting an expansive range of applications, we aim to contribute to the efficiency and value of our customers’ work in research and development, production and electrical maintenance. HIOKI products and services are available around the world through our extensive network of subsidiaries and distributors. Information about HIOKI is available at https://hiokiusa.com.